Refund and Return Policy
Thank you for shopping with Raykart.in. We are committed to ensuring your satisfaction with every purchase. Please review our refund and return policy below:
7-Day Replacement Policy
At Raykart.in, we offer a straightforward 7-day replacement policy for all products, effective from the date of delivery. If you receive a faulty product or an item with errors, you may request a replacement within this period.
Conditions for Replacement
To be eligible for a replacement, please note the following conditions:
- Faulty or Incorrect Products: If the product is faulty, contains errors, or is different from what was ordered, a replacement will be provided.
- Visible Damage or Used Products: If the product is received with scratches, signs of use, or appears damaged, customers must report the issue within 24 hours of delivery.
- Unboxing Video Requirement: To process a replacement for any damaged, faulty, or incorrect items, you must provide a clear unboxing video as evidence. This video should be recorded while opening the package for the first time and must clearly show the product's condition. Without this video, our team will not be able to process the replacement request.
Replacement Process
To initiate a replacement, please follow these steps:
- Contact Customer Service: Notify our customer service team within the specified timeframe (24 hours for visible damage, 7 days for other issues) to request a replacement.
- Verification: Provide the unboxing video along with a detailed description of the issue. Our team will review the video to verify the claim.
- Serial Number Match: Ensure that the serial number of the returned product matches the one originally sent. If there is a mismatch, the replacement request will be canceled, and the customer will be responsible for any delivery charges.
Additional Information
- Delivery Charges: In cases where the replacement request is canceled due to a serial number mismatch or any other customer-related issue, the customer will bear the delivery charges.
- Policy Updates: Raykart.in reserves the right to modify or update this refund and return policy at any time. Please check this page periodically for any changes.
Refunds/Return Policies:
Raykart.in does not offer refunds/returns on any products. However, we provide a 7-day replacement policy in case of specified errors. If you receive a faulty or incorrect product, you are eligible for a replacement within 7 days from the date of delivery.
For issues such as visible damage, used products, or incorrect items, please contact us within 24 hours of receiving the product and provide a clear unboxing video to verify the claim.
Contact Us
If you have any questions or concerns about our refund and return policy, please do not hesitate to contact our customer service team:
Raykart.in Customer Service
Phone: +919667311033
Email: [email protected]
Support Ticket: [email protected]
Thank you for choosing Raykart.in. We appreciate your business!
